Frequently Asked Questions
Everything you need to know about your next adventure outfit.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are always free to ensure you get the perfect gear for your journey.
Are Thunderbolt Adventure Supply products sustainably made?
Yes, we prioritize durability and ethical manufacturing. We use recycled materials where possible and partner with factories that adhere to fair labor standards.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and duties are calculated automatically during the checkout process.
How should I care for my technical apparel?
To maintain the integrity of our high-performance fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and fabric softeners.